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By: CourtneyWileyTaylor
On: 10/1/2009 3:02 PM
Posted To: The Circuit
Neighborhood America talks with Paul Greenberg, internationally renowned expert on CRM and best-selling author, to gain his insight on engaging a “social” customer with enterprise social media tools. (If the video fails, you can also view the 2-minute clip at http://www.youtube.com/watch?v=8YBrHID1AV0&feature=player_embedded.) Enjoy!
Tags: capture, converge, crm, enterprise social media, neighborhood america, online community software, paul greenberg, video, you tube
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