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Businesses - Get a Life (or a presence) on Twitter

Businesses - Get a Life (or a presence) on Twitter

By: jbreed OffLine

On: 6/8/2009 5:28 PM

Posted To: The Circuit

I've been working on putting together the final touches on a presentation for a Marketing Experiments webcast later this week on developing strategies for Twitter across enterprises.  This topic is not something we would traditionally take on, however, it stems from the fact that our teams are getting noticed for creating solid business strategies and creating value across all social media.  Nonetheless, it's a fun project. 

Anywho, while researching, I have found some interesting information.  Take a look at the Brands that get discussed a lot on Twitter.  This post was compiled over a few random days in April and not necessarily completely comprehensive, however it does start to shine some lights on very important trends.  If you look at some of the most mentioned Brands on twitter, they include:

Brand              Mentions  Followers Twitter
1 Starbucks         3.37m      120,868 @Starbucks
2 Google             1.01m      307,342 @Google
3 BBC                 703,000      15.777 @bbcnews
4 Apple               512,110                 None
5 AIG                  455,000                 None
6 Amazon            245,760        1007 @amazon
7 Microsoft         221,000                 None
8 Guardian          211,000      14,913 @guardiannews
9 Dell                 185,000      287,575 @delloutlet
10 Coca-Cola       135,600                  None

these are just the first 10 listed out of 100.  Notice that 4 out of the top 10 do not even have a presence on Twitter.  This is simply amazing to me and it gets uglier the further down the list you go as explained here by Marc Meyer.

It seems that some companies are being advantageous on Twitter and taking an early adopter position.  Others may still need to see some proof that people are choosing to engage their brand with or without them on Twitter.  Not sure, but this would certainly do it for me! 

I think we will continue to see more and more adoption of micro-messaging platforms as a way to connect with prospects, customers, partners, employees in a personal, near real-time, and un-obtrusive way.  Funny thing is that people are almost begging for a brand's engagement and being ignored when it matters most. 

Maybe those prospects, customers, partners and employees need to get another life (with some other brand that will engage).  Thoughts?

Comments:

memery said:

The Apple thing is interesting. It's not immediately obvious to me that Apple should do much of anything on Twitter, from a corporate perspective, aside from simply listening to what's happening and letting employees respond if they choose (as individuals, not @apple).

Yesterday's iPhone 3.0 release was one of the most tweeted events in Twitter history; to call them inept in social media, or remiss in not being "officially" on Twitter, would be a huge mistake.
6/9/2009 5:00 PM

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dankidd said:

Many companies choose to closely monitor the activity across a broad range of Social Media without being active contributors themselves. They have choosen the strategy of listening first and then engaging on a personal twitter account level with full disclosure that they are associated with the brand. The companies that have "Brand" Twitter, Facebook, MySpace etc. accounts have choosen to use the Social Media as a broadcast platform for propigating their message to an "opt in" audience. In my opinion, this deminishes the personal side of a real, identifiable person responding to your opinions/comments as opposed to a brand responding.
6/8/2009 6:36 PM

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